Last updated: 20.09.2026

1. Overview

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refund requests are subject to this policy and to Paddle’s buyer-protection rules.

You can also contact Paddle directly about your order at https://paddle.net — there you can view your invoice, request a refund and manage your payment method. Paddle’s general refund policy: https://www.paddle.com/legal/refund-policy

2. Unused Credits (14 Days)

For unused credits from a purchase, you may request a refund within 14 days of the purchase date by contacting support@archbox.app.

3. Used Credits

Once a credit is spent (i.e. an image/video generation has been started), the related digital service is deemed performed and those credits are non-refundable.

4. Subscriptions

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and the service continues until then. No partial refund is given for a started period; the 14-day refund right for unused credits is reserved.

5. Automatic Refunds

If a generation fails due to a technical error, the related credit is automatically refunded to your account.

6. How to Request

To request a refund, email support@archbox.app with your order details. Requests are reviewed within a reasonable time (usually 5 business days). Approved refunds are issued to the original payment method.